- CRMTier 1 customer: orders -22% this quarter
- EmailTier 1 customer: 31 days of sales silence
- ERPLast payments: 75 days vs 45 day standard
- SharePointContract expires in 90 days, not renewed
Four weak signals across four systems. Together they say: the Tier 1 is about to leave.
Set up a CEO to CEO meeting within 7 days. The risk of losing this account is high.